Your Information Kept Secure Our Commitment

Vak8 is a trusted online gaming platform committed to providing a safe and enjoyable experience for users in Bangladesh. Our privacy policy is built on full transparency so you can easily understand exactly what we do and do not do with your personal information.

We believe privacy is a fundamental right. That is why vak8 takes the utmost care in collecting, storing, and using every user's personal information. This privacy policy has been developed in accordance with international data protection standards.

This policy applies to the vak8 website, mobile app, and all related digital services. By registering, logging in, or using our platform in any way, you are considered to have agreed to this privacy policy. We encourage you to read it carefully in full.

We collect various types of information during the account creation and service usage process on vak8. This data is used solely to provide services, ensure security, and improve the user experience.

Vak8 uses collected data only for specific, legitimate purposes. We never use your information unnecessarily or for any unauthorized purpose. The main reasons we use your data are outlined below.

• For account creation, verification, and management
• For processing deposits, withdrawals, and financial transactions
• To detect and prevent fraud, money laundering, and illegal activities
• To personalise and enhance your gaming experience
• To inform you about promotional offers and bonuses (subject to your consent)
• For managing Responsible Gaming programs
• To meet legal obligations and regulatory requirements
• To provide and improve customer support services

When it comes to profiling or automated decision-making, we always put the user's interests first. If analysis of your gaming history flags any concerning behaviour, we will reach out directly to offer support and guidance.

Vak8 never sells your personal information or shares it with third parties for commercial purposes. However, limited data sharing may be required in certain specific circumstances.

• Payment Providers: Mobile banking services such as Mobile Banking, Nagad, and Rocket receive the necessary details to process payments.
• Regulatory Authority: Information may be shared with government or regulatory authorities to fulfil legal obligations.
• Technology Partners: Technology companies that support platform operations may access limited data under strict confidentiality agreements.
• Fraud Prevention: Minimal data may be shared with industry security organizations to help prevent fraudulent activity.

Vak8 follows industry-standard technology and processes to protect your personal information. Our security infrastructure is continuously updated and reviewed to ensure effective protection against the latest cybersecurity threats.

Vak8 uses cookies and similar tracking technologies to improve the experience on our website and app. Cookies are small text files stored on your device that help remember your preferences and activity.

You can disable non-essential cookies through your browser settings. However, turning off certain cookies may affect the functionality of some platform features.

Every vak8 user has specific rights over their personal information. We respect these rights and are committed to upholding them fully.

• Access: The right to know what information we hold about you and to receive a copy of it.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your data under certain circumstances.
• Right to Restrict Processing: The right to request that processing of your data be restricted for any reason.
• Right to Object: The right to object to certain types of data processing.
• Marketing Opt-Out: The right to opt out of promotional messages or emails at any time.

To exercise any of these rights, contact our support team. We typically respond to requests within 30 days. In some cases, legal or regulatory requirements may prevent the complete deletion of certain data, and we will inform you clearly if that applies.

Vak8 does not retain your data longer than necessary. Retention periods depend on the type of information and applicable legal requirements.

• Account Information: For a minimum of 5 years while the account is active and after closure.
• Financial Transaction Records: Up to 7 years as required by legal obligations.
• KYC Verification Details: 5–7 years, as required by regulatory obligations.
• Gaming Logs & Activity: Typically 2 years, for Responsible Gaming review purposes.
• Support Chat: Up to 1 year after resolution.
• Marketing Preferences: Records are kept for 1 year after opt-out to prevent repeated contact.

Once the retention period expires, your data is securely deleted or fully anonymized so you can no longer be identified.

Vak8 strictly prohibits anyone under the age of 18 from creating an account or using the platform. We never knowingly collect personal information from minors.

If you believe your child is using our platform, please contact our support team immediately. We will act promptly.

Vak8 may update this privacy policy from time to time. Changes may be made due to service improvements, legal developments, or regulatory requirements.

• You will be notified of any significant changes via email or platform notification.
• The date of any changes will always be clearly shown at the top of this page.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• If you disagree with the updated policy, you may request to close your account.

For any questions or concerns about our Privacy Policy, please reach out to our dedicated Privacy Team. We're always here to help.